Terms of Service

"Agreement" means these Terms of Service, the Vendor Agreement, the Privacy Policy, and any other policies or supplemental terms referenced herein or made available on the Platform.

"Applicable Data Protection Laws" means all data protection, privacy, and information security laws that apply to the Processing of Personal Data, including, where applicable, the Ghana Data Protection Act, 2012 (Act 843), the Nigeria Data Protection Regulation (NDPR), the EU General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA).

"Applicable Law" means all laws, regulations, licensing requirements, orders, and governmental rules that apply to a party's use of the Platform or performance under the Agreement.

"Customer" means an end user who discovers, orders, or receives food or related services through the Platform.

"Order" means a request for food or related services placed by a Customer through the Platform and accepted or fulfilled by a Vendor, as applicable.

"Personal Data" means any information relating to an identified or identifiable individual, or any information protected as personal data or personal information under Applicable Data Protection Laws.

"Platform" means Zula's website, mobile applications, chef tools, admin tools, messaging systems, payment flows, notifications, and related support services operated by Zula Technologies Inc..

"Required Licenses" means all licenses, permits, registrations, health certificates, food safety approvals, tax registrations, and other authorizations required by Applicable Law for a Vendor to prepare, sell, store, package, handle, or deliver food products.

"Vendor" (also referred to as "Chef" or "food provider") means an independent food provider that lists services or sells food through the Platform. A Vendor is not an employee, agent, partner, or franchisee of Zula Technologies Inc..

"Zula", "we", "us", or "our" means Zula Technologies Inc. in connection with operation of the Platform.

These Terms of Service ("Terms") govern access to and use of the Platform. By creating an account, browsing services, placing an Order, listing a service, accepting an Order, using wallet features, or otherwise using the Platform, you agree to be bound by the Agreement.

If you accept the Agreement on behalf of a business or organization, you represent and warrant that you have the authority and capacity to bind that entity to the Agreement.

Vendors must also comply with the Vendor Agreement. If there is a conflict between these Terms and the Vendor Agreement regarding Vendor obligations, the Vendor Agreement shall control for Vendors only.

Zula Technologies Inc. provides technology that enables Customers to discover Vendors, place Orders, communicate, receive status updates, and process payments.

For the avoidance of doubt, Zula operates solely as a technology and marketplace intermediary. Zula does not prepare, manufacture, cook, store, package, inspect, certify, or take ownership or title of food products sold through the Platform at any time.

A Vendor, and not Zula, enters into the contract of sale directly with the Customer for food or related services fulfilled through the Platform. Zula does not act as the seller, retailer, or bailee of food products.

Zula may provide onboarding tools, verification review, payment facilitation, messaging, dispute support, and safety controls, but does not guarantee that any Vendor, Order, delivery, or item will meet every Customer expectation or regulatory requirement.

Where delivery or logistics services are involved, any delivery personnel or third-party providers are independent of Zula's food preparation responsibilities. Zula does not employ Vendors for food preparation purposes.

Zula may act as a limited payment collection agent for Vendors solely to the extent necessary to process payments, refunds, wallet activity, and payouts shown in the Platform.

You must be old enough to form a binding agreement under Applicable Law and must not be barred from using the Platform.

You shall provide accurate, complete, and current account information and shall promptly update information such as phone number, email address, delivery addresses, business details, and payout information.

You are responsible for maintaining the confidentiality of your login credentials and for all activity occurring under your account, except to the extent caused by Zula's failure to maintain reasonable platform security.

You shall not share account credentials with unauthorized third parties, shall use reasonable care to prevent unauthorized access, and shall notify Zula immediately if you suspect unauthorized use of your account.

Customers shall review Order details before checkout, including items, quantity, budget, delivery or pickup method, delivery location, timing, allergies, dietary restrictions, and special notes.

Allergy and dietary notes are important, but Zula does not guarantee allergen-free preparation. Customers with severe allergies should contact the Vendor directly and exercise caution before ordering.

Vendors shall review the full Order detail, including notes, allergies, delivery timing, delivery location, and Customer messages before accepting or preparing an Order.

Delivery times, preparation estimates, and availability are estimates unless expressly confirmed. Weather, Vendor availability, payment delays, traffic, and operational issues may affect timing.

Prices, service fees, delivery fees, taxes, discounts, wallet credits, and payment options are displayed in the Platform or checkout flow when applicable.

By submitting payment information or using wallet funds, you authorize the applicable charge, hold, deduction, refund, or payout action for the transaction.

Vendors are responsible for keeping payout information accurate and for all taxes, permits, deductions, and reporting obligations that apply to their earnings.

Zula may reverse, delay, hold, offset, or adjust payments where required for fraud prevention, refunds, disputes, chargebacks, operational errors, legal compliance, or policy enforcement.

Cancellation eligibility may depend on Order status, Vendor acceptance, preparation progress, delivery timing, payment status, subscription rules, Flash Drop rules, and the reason for cancellation.

Refunds may be full, partial, wallet-based, original-payment based, or unavailable depending on the circumstances and the policy displayed in the Platform.

If there is a problem with an Order, contact support with the Order ID, photos where relevant, timing details, and a clear description of the issue. Zula may request information from the Vendor, Customer, courier, or payment provider.

Zula may decline refunds or credits for inaccurate Customer instructions, unreachable Customers, misuse of the Platform, repeated abuse, completed Orders, or issues outside Zula's reasonable control.

Some services may allow recurring meal plans or scheduled Orders. The Platform will show available frequency, delivery window, duration, price, and cancellation or pause options where available.

You are responsible for reviewing subscription details before confirming. Changes may apply only to future deliveries and may require Vendor approval or sufficient notice.

Zula may pause, cancel, or adjust a subscription if payment fails, the Vendor becomes unavailable, capacity is reached, the service changes, or continued fulfillment is not practical.

Flash Drops and Rush Hour deals are limited by time, quantity, location, Vendor availability, and payment confirmation. A deal may expire or sell out before checkout is completed.

Discounts, deal pricing, and availability are valid only while the deal is live and only under the rules displayed for that deal.

You are responsible for messages, reviews, photos, videos, service descriptions, profile information, notes, and other content you submit.

You shall not post or send content that is unlawful, misleading, abusive, discriminatory, harassing, infringing, unsafe, sexually exploitative, fraudulent, or intended to manipulate ratings, Orders, or payments.

You grant Zula Technologies Inc. a non-exclusive, worldwide, royalty-free license to host, store, display, transmit, moderate, and use your content as necessary to operate, improve, market, and protect the Platform, subject to the Privacy Policy.

Vendors shall not manipulate ratings, reviews, or feedback and shall cooperate with Zula in good faith regarding Customer complaints and communications.

Vendors are subject to the Vendor Agreement, which governs compliance declarations, Required Licenses, food safety, indemnification, Customer Personal Data handling, and verification.

Without limiting the Vendor Agreement, Vendors shall provide accurate service information, pricing, availability, ingredients where relevant, allergen information where applicable, preparation constraints, location details, and media they have the right to use.

Vendors shall comply with Applicable Law relating to food safety, business registration, tax, labor, consumer protection, and advertising.

Zula may review submitted certificates and documentation but does not guarantee regulatory compliance. Vendors remain solely responsible for lawful food preparation, storage, labeling, and service.

Zula may, at its sole discretion, review, hide, suspend, reject, or remove Vendor profiles, services, payouts, or content that appears unsafe, misleading, inactive, fraudulent, non-compliant, or harmful to the Platform.

You shall not misuse the Platform, attempt unauthorized access, scrape data, interfere with systems, introduce malware, decompile or reverse engineer the Platform except where prohibited by Applicable Law, bypass payment flows, impersonate another person, manipulate reviews, abuse refunds, spam users, or use the Platform for unlawful activity.

You shall not pressure users to move transactions off-platform where doing so avoids platform protections, payment records, safety controls, or applicable fees.

Zula may investigate suspicious activity and take action including warnings, feature restrictions, Order cancellation, withholding payouts, account suspension, account deletion, or referral to relevant authorities.

Zula, its logos, brand assets, product designs, software, documentation, and platform content are protected by intellectual property laws. You shall not copy, modify, sell, reverse engineer, or misuse them except as permitted by Zula in writing.

You retain ownership of content you create, subject to the license you grant Zula to operate and improve the Platform.

Zula may add, remove, suspend, or change features, fees, eligibility rules, payment options, regions, service categories, or policies. Some features may be available only in certain locations or to certain account types.

The Platform is provided on an as-is and as-available basis. Interruptions, bugs, maintenance, network issues, third-party outages, payment provider issues, or other events may occur.

"Force Majeure Event" means any circumstance beyond a party's reasonable control, including acts of God, fire, flood, epidemic, pandemic, governmental action, labor disputes, war, terrorism, or failure of suppliers or infrastructure. A party's performance shall be excused to the extent rendered impossible by a Force Majeure Event, provided the affected party uses reasonable efforts to resume performance.

To the maximum extent permitted by Applicable Law, Zula disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, except as expressly stated in the Agreement.

To the maximum extent permitted by Applicable Law, Zula shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, business interruption, or reputational harm arising from or in connection with the Platform.

Except for liability that cannot be limited under Applicable Law, Zula's total aggregate liability arising from or in connection with these Terms shall not exceed the greater of (a) the fees paid by you to Zula for Platform services in the three (3) months preceding the event giving rise to the claim, or (b) one hundred United States dollars (USD $100).

Nothing in these Terms limits rights or remedies that cannot be limited under Applicable Law.

You may stop using the Platform at any time. You may request account closure through support, subject to retention needed for Orders, payments, disputes, safety, legal, and financial records.

Zula may suspend or terminate access if it reasonably believes you violated the Agreement, created risk for users or Vendors, used the Platform fraudulently, or caused legal, security, operational, or reputational risk.

Upon termination, provisions that by their nature are intended to survive shall remain in effect, including marketplace role acknowledgements, payment obligations, disclaimers, limitation of liability, indemnification (where applicable), confidentiality, governing law, and dispute resolution.

The Agreement shall be governed by and construed in accordance with the laws of the Republic of Ghana, without regard to conflict-of-law principles, except where mandatory protections under Applicable Data Protection Laws or other non-waivable consumer rights apply in your jurisdiction.

The parties shall attempt in good faith to resolve any dispute arising from or in connection with the Agreement through negotiation for at least thirty (30) days before commencing formal proceedings.

If a dispute cannot be resolved through negotiation, it shall be subject to the exclusive jurisdiction of the courts of Ghana, unless Applicable Law requires otherwise.

Nothing in this section limits a Data Subject's right to lodge a complaint with a competent Data Protection Authority under Applicable Data Protection Laws.

Zula may provide notices through the Platform, by email to the address associated with your account, or by posting updates on the website. Notices posted in the Platform or sent by email shall be deemed received when made available or sent, unless Applicable Law requires otherwise.

You may provide legal notices to Zula at [email protected] or through the website contact form, with sufficient detail for Zula to identify your account and the subject matter of the notice.

Zula may update these Terms as the Platform evolves. If changes are material, Zula will provide notice through the website, app, email, or another reasonable channel. Continued use after the effective date constitutes acceptance of the updated Terms.

The Agreement constitutes the entire agreement between you and Zula regarding use of the Platform and supersedes prior communications on that subject, except for the Vendor Agreement and Privacy Policy, which are incorporated by reference.

You may not assign or transfer your rights or obligations under the Agreement without Zula's prior written consent. Zula may assign the Agreement in connection with a merger, acquisition, reorganization, or sale of assets, subject to appropriate safeguards.

Questions about these Terms should be sent to [email protected], through the support channel in the app, or through the website contact form. Include your account email, Order ID where relevant, and enough detail for Zula to review the request.